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Rock Solid Heating and Cooling Is All About Service, Not Sales

By Elisha Neubauer

The most important thing to know about Rock Solid Heating and Cooling, in McKinney, Texas, is that it is not a sales company. In fact, if you ask John Reid, owner of Rock Solid, you'll find out it is actually a service-based operation. He believes this is partly what helps the company maintain a steady level of success.

"The main thing that makes Rock Solid different from many other companies is that we remain a small company which enables us to build relationships and closely monitor quality control," Reid said. "Customers prefer seeing a familiar face & a service tech who truly has their best interest in mind, not one who's only concern is how much money they can make off the call."

When it comes to his customers, Reid claims they make his job worthwhile, referring to them as the best part of the job. He enjoys the relationships he forms with them and he values the time spent with each and every customer.

"It makes me happy taking care of their HVAC needs in a manner which makes them comfortable and less stressed," Reid said. "Many people actually fear calling a service company out. We eliminate that."

According to Reid, it is always a smart idea to get a heat check at the start of the season to ensure it is operating properly and safely. HVAC systems operate best when they have a clean air filter so regularly checking its status can be the difference between an emergency call or preventative maintenance.

John Reid

"Other than that, insulation, good windows and good seals around doors help a lot," Reid said.

The company is also heavily involved in the local community and sponsors a racing team for mountain bikers.

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About The Author

Elisha Neubauer is a freelance editor, ghostwriter, book reviewer, and author. She is...

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