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Local Vs. National Moving Companies: An Interview with Mike Jackson of East End Transfer & Storage

By Mike Jackson

Tell us a little bit about your company and its foundation.

East End Transfer is a third generation, family owned business serving Houston since 1946. We are listed with the state of Texas as a Historical Underutilized Woman Owned Business. We are the recipient of the 2013 Better Business Bureau's customer satisfaction award. East End Transfer won the Platinum Service Award based on customer's surveys with CARTUS Relocation for 2012-2013 reporting period.

What are some of the services your company provides?

Domestic relocation of household goods. International relocation of household goods. Office moving. Laboratory moving. Long term storage of household goods.

What are some of the benefits of working with a local moving company?

A local moving company will have availability to perform local services in the peak season where as a national company will have cut off days when local service is unavailable.

Do local moving companies carry the same amount of insurance as larger corporate companies?

Local moving companies carry less insurance because they are not under an additional Van Line insurance umbrella.

Will you have enough resources to move all my belongings long distance?

Local moving companies do not have the resources of a van line agency family or the strength of a central dispatch that a van lines has to offer. This restricts their range of offering long distance service. Local moving companies also do not have the Nation Wide authority that a Van Lines supplies.

As a local moving company, can I count that you still have the same experience and expertise as larger companies?

Repretable local moving companies offer the same quality local moving expertise as the major van lines agencies.

Do you think the level of customer service drastically differs from local to national moving companies?

Customer service is usually better with the agents of major van lines due to the servicing experience of handling large corporate accounts.

What is the best way for people to get in contact with you?

East End Transfer is a stock holding agent of both United Van lines and Mayflower Transit company. Please contact April Surratt, President and Owner at 713.644.1811.

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