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The Carpet Cleaning Process: An Interview with Douglas Trumbull of Doug's Mighty Clean

By Douglas Trumbull

Tell us a little bit about your company and its foundation.

Doug's Mighty Clean is a family-owned business, based in Collin County. We have been in business for nearly 20 years, and I am proud of the fact that we have never had a complaint filed with the Better Business Bureau! We started first just cleaning carpets. I added upholstery cleaning, then air duct and dryer vent cleaning, then carpet repair and re-stretch, then tile and grout cleaning, and most recently state-of-the-art low moisture wood cleaning. We are well trained in each of these service offerings.

What are some important questions to ask the carpet cleaner before beginning the process?

  • How long have you been in business?
  • Do you use sub-contractors to do the cleaning?
  • Are you bonded and insured?
  • Are you a member of the BBB?
  • Do you offer free estimates? Or even better, what is my price? (if they can't give a price over the phone then they practice what is common in this industry "bait and switch" advertise a cheap price to get into the home, then increase the price dramatically)
  • What areas do you service?
  • Do you charge a trip charge?

How do I know if it is time to get my carpet cleaned? What dangers can arise if I ignore bacterial growth?

If you wait unit you see a lot of soiling or spots, you have waiting too long! Carpets should be cleaned every 6 months if normal traffic, or at least every year. Walking on soiled carpets cause friction on the fibers, which translate into wear or traffic patterns. Regular cleaning helps minimize this.

How do you suggest clients prepare for this process? Is it invasive or does it take a long period of time?

We always ask our customers to move any small items prior to cleaning. We don't come in and move all large the furniture (nor is it necessary to, no one has been walking under the beds, dressers, sofas, etc.).

We are very aware that are in someone's home. We "take ownership" of the home while there, and clean it as if it were our own. We always strive to make our customers happy so that they will call us back and refer their friends.

What are some common issues you face when it comes to cleaning carpets and floors?

Pet accidents, Liquid spills, tracked in dirt. The more we know prior to getting into the home, the more prepared we are to clean it.

What's the best way for people to get in contact with you?

I prefer the old-fashioned way of communicating- on the telephone! We do receive email and text inquiries, and I try to respond in kind, with the hope to reach the customer via phone. A phone conversation is a dialog, email and texts are one-sided and open to interpretation. And remember, "If it isn't Mighty Clean, it's a dirty shame!"

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About The Author

Douglas Trumbull is President at Doug's Mighty Clean.

Phone: 972-517-7687

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